419 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.1

They told me my test was preauthorized and covered by my insurance. They LIED to me then sent me a bill.

Very dishonest company

I am writing to make you aware of the bad faith that this organization is currently operating with. Your organization is misinforming patients in order to gain billing opportunities. Then, refuse to follow up and resolve issues regarding these deceptive practices.

I am disputing a charge on my bill dated 2/22/2018. The charge is dated 7/18/2018 and is in the amount of $267.00. The code number is G0399. The amount is in error because your representative told me that the charges were preauthorized by my health insurance provider and there would no charge to me. This is evidenced by the fact that your company asked for NO advance payment for your services. I would not have agreed to receive your equipment had I known of these charges. Your representative intentionally misled me and acted in bad faith.

I contacted your organization by phone and spoke to Theresa in the billing department on Monday February 26th. She informed me that she would have my call returned by Lea Marie - Manager or Tonya - Billing Manager. A registered letter was then sent to Virtuox on 3/8/2018

Reason of review: Poor customer service.

Monetary Loss: $267.

Preferred solution: Full refund.

Virtuox Cons: This company lies to customers, Scumbag company.

Location: 5850 Coral Ridge Dr, Coral Springs, FL 33321, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Virtuox Reviews

  1. 22 reviews
  2. 3 reviews
  3. 0 reviews
  4. 0 reviews
  5. 0 reviews
Virtuox reviews